Privacy Policy
Effective Date: 15 September 2026
Idris Ali Electrical Equipment & Maintenance Services respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, request a quotation, enquire about our services, or otherwise communicate with us.
This Privacy Policy applies to information collected through:
Website: https://idrisalielectrical.ae/
Telephone: +971 50 635 6241
Email: alobadelectricals@gmail.com
1. Who We Are
Idris Ali Electrical Equipment & Maintenance Services provides electrical equipment manufacturing, maintenance, repair, and related technical services in Sharjah, Dubai, Abu Dhabi, and other areas of the United Arab Emirates.
For the purposes of applicable data protection legislation, we are responsible for the personal information that we collect and process in connection with our business and website.
2. Information We May Collect
Depending on how you interact with us, we may collect the following information:
Information You Provide Directly
This may include:
• Your name
• Email address
• Telephone or mobile number
• Company or organisation name
• Address or service location
• Details of the service you require
• Information contained in messages, enquiries, or quotation requests
• Information you provide during telephone, email, WhatsApp, or other communications with us
• Information you provide when subscribing to website updates or communications
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
• Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website
• General website usage information
This information may be collected through cookies, website analytics technology, server logs, or similar technologies where these are enabled on our website.
3. How We Use Your Information
We may use your personal information to:
• Respond to enquiries and messages
• Provide quotations and estimates
• Arrange inspections, repairs, maintenance, installation, or other services
• Communicate with you regarding requested services
• Manage customer relationships
• Process and maintain business records
• Provide customer support
• Respond to complaints or service issues
• Improve our website, services, and customer experience
• Maintain the security and functionality of our website
• Prevent misuse, fraud, or unauthorised access
• Comply with legal and regulatory obligations
• Establish, exercise, or defend legal claims
• Send marketing or promotional communications where you have consented to receive them or where otherwise permitted by applicable law
We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.
4. Legal Basis for Processing
We process personal information only where we have an appropriate legal basis under applicable law.
Depending on the circumstances, this may include:
• Your consent
• Taking steps at your request before entering into an agreement
• Performing an agreement or providing services requested by you
• Compliance with legal obligations
• Protection of our legitimate business interests where permitted by applicable law
• Establishment, exercise, or defence of legal rights
Where processing is based on consent, you may withdraw your consent, subject to applicable legal requirements.
5. Contact Forms and Enquiries
When you complete a form on our website, contact us by email, telephone, WhatsApp, or another communication method, we may collect the information you provide in order to respond to your enquiry.
Please avoid sending sensitive or unnecessary personal information through our website contact forms.
Information submitted through an enquiry may be retained where reasonably necessary to deal with your request, provide services, maintain business records, or comply with legal requirements.
6. Marketing Communications
Where you subscribe to updates, request promotional information, or otherwise consent to receive marketing communications, we may use your contact information to communicate with you about our services.
You may ask us to stop sending marketing communications at any time by contacting us at:
You may also use any unsubscribe option provided within a marketing communication, where available.
7. Cookies
Our website may use cookies and similar technologies to provide website functionality, remember preferences, analyse website usage, improve performance, and understand how visitors interact with the website.
Cookies may include:
Essential cookies: These are required for the website to operate correctly.
Preference cookies: These may remember choices or preferences made by visitors.
Analytics cookies: These may help us understand website traffic and how visitors use our website.
Marketing cookies: Where used, these may help measure advertising performance or provide more relevant advertising.
Where consent is required by applicable law, optional cookies will be used only after appropriate consent has been obtained.
You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website operate.
8. Sharing Your Personal Information
We do not sell or rent your personal information.
We may disclose personal information where reasonably necessary to:
• Website hosting and technical service providers
• Information technology and cybersecurity providers
• Email and communication service providers
• Analytics providers, where applicable
• Contractors, technicians, or service providers involved in providing the services requested by you
• Professional advisers, including accountants, auditors, insurers, and legal advisers
• Government authorities, regulators, courts, or law enforcement bodies where disclosure is required or permitted by law
Service providers that process personal information on our behalf should only use that information for the relevant authorised purpose and should take appropriate measures to protect it.
9. International Transfers
Some of the technology, hosting, communication, or service providers used in connection with our website or business may process or store information outside the United Arab Emirates.
Where personal information is transferred internationally, we will take appropriate steps where required by applicable law to ensure that personal information receives an appropriate level of protection.
10. Data Security
We take reasonable technical and organisational measures designed to protect personal information against:
• Unauthorised access
• Unlawful processing
• Accidental loss
• Destruction
• Alteration
• Misuse
• Unauthorised disclosure
However, no internet based transmission or electronic storage system can be guaranteed to be completely secure. You should therefore take appropriate precautions when providing information online.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The appropriate retention period may depend on:
• The nature of the information
• The services provided
• Our contractual obligations
• Legal, accounting, and regulatory requirements
• The need to resolve disputes
• The need to establish, exercise, or defend legal claims
When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
12. Your Privacy Rights
Subject to applicable UAE law and any relevant exemptions, you may have rights regarding your personal information, including the right to:
• Request information about how your personal information is processed
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Request restriction or cessation of certain processing
• Withdraw consent where processing is based on consent
• Object to certain forms of processing where applicable
• Request the transfer of personal information where legally applicable
• Raise concerns regarding the handling of your personal information
Certain rights may be restricted where we are required to retain or process information for legal, regulatory, contractual, security, or legitimate purposes.
To exercise a privacy right, please contact us using the details provided below.
13. Third Party Websites
Our website may contain links to websites, applications, maps, social media platforms, or services operated by third parties.
We are not responsible for the privacy practices, content, or security of third party websites or services.
We recommend reviewing the privacy policy of any external website or service before providing personal information.
14. Children’s Privacy
Our website and services are primarily intended for businesses and adults seeking electrical, maintenance, repair, or related technical services.
We do not knowingly seek to collect personal information from children through our website for marketing purposes.
If you believe that personal information relating to a child has been provided to us inappropriately, please contact us so that we can review the matter and take appropriate action.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, services, technology, or legal requirements.
The updated version will be published on this website with a revised effective date.
We encourage visitors to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding the way we handle personal information, please contact:
Idris Ali Electrical Equipment & Maintenance Services
Industrial Area 3, Sharjah, United Arab Emirates
Telephone: +971 50 635 6241
Email: alobadelectricals@gmail.com
Website: https://idrisalielectrical.ae/
